![]() ![]() Note: If your Twilio number does not show a Messaging section, or the webhook URL is not set, please reach out to our Support team, who will be happy to provide you with the webhook URL for your number. Copy the full URL from the 'A Message comes in' Webhook section- you will use this later in the setup process. In the settings for your WhatsApp number, scroll down to the Messaging section. ![]() Open the Phone numbers section, click Manage, then select Active numbers. In your Twilio dashboard, click the Develop tab in the left sidebar. Part 3: Updating your webhook configuration in Twilio If you see this, click Yes to override it.Ĭhoose the inbox that conversations will route to and click Save changes.Ĭonfigure any additional settings for your inbox. You may see a screen stating that there is already a webhook associated with your phone number. Select your WhatsApp number from the options.Ĭlick Verify account in the top right corner. Once you've entered your Twilio account credentials, your Twilio phone numbers will automatically populate in the Select a phone number section. The Account SID and Auth token are found in your Twilio Console Dashboard, by clicking on your company name at the top left corner of Twilio. Next, fill out the information for your WhatsApp channel. Select Twilio /WhatsApp from the channels menu. Part 2: Add the inbox in FrontĬlick the gear icon on the top right of Front and select company, Workspace, or personal settings in the left sidebar, depending on the space you’re working with.Ĭlick Inboxes in the left menu and create a new shared inbox or individual inbox.Ĭlick Channels in the left menu, then click the Connect a channel button. Once your number is approved, proceed to Part 2 to set up your Twilio WhatsApp inbox in Front. You can monitor number approvals in the Status section of your WhatsApp Enabled Senders dashboard. It may take several business days for Twilio to complete your approval. Open the Messaging section, click Senders, then select WhatsApp senders.Ĭlick Submit Request to start the WhatsApp approval process. You can skip this step if you already have a Twilio number.Ĭlick the Develop tab in the left sidebar. If you are purchasing a new number, select all of the options you need under Capabilities and complete the check out process to select your number. You can also port a number into Twilio by following Twilio's usual process. If you've already purchased a Twilio number, you can also use this existing number. Open the Phone Numbers section, click Manage, then select Buy a number. ![]() Sign up or log into your existing Twilio account. The approval process follows WhatsApp's Commerce Policy, so be sure to abide by these guidelines to avoid any unnecessary delay. You will need to secure approval before setting up a WhatsApp inbox in Front. Twilio manages the approval process to enable WhatsApp Business. Like other shared channels, WhatsApp channels will need to be set up by a Front admin.įront's WhatsApp channel is exclusively powered by Twilio, so you will need to use a WhatsApp-enabled number from Twilio. ![]() Your team can manage WhatsApp conversations right from a shared inbox, just like they would email, SMS, or chat. Easy to access on desktop and mobile, so you can manage WhatsApp whether you're at your desk or on the go.Automate workflows so that you can tag, assign, and even respond to WhatsApp messages with automated rules that help your team stay focused on the most urgent tasks.Consolidate your customer conversations into Front and eliminate context-switching: email, WhatsApp, Twitter, and more in one easy-to-use inbox.Share access to WhatsApp with your team and assign clear owners for every conversation and respond faster together.Instead of juggling multiple mobile devices to handle WhatsApp conversations, you can efficiently receive and reply to WhatsApp messages from your Front inbox, and respond faster to every customer. Millions of businesses use WhatsApp to communicate with their customers, and Front’s WhatsApp integration allows you to easily manage those conversations as a team. □ New to Front? Sign up for a free trial to start managing WhatsApp as a team Overview ![]()
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